Our Promise To You:
Marineland is committed to ensuring a safe and healthy environment for all of its guests, staff and animals. We have implemented enhanced safety measures to address the inherent risk of exposure to COVID-19 that exists in any public place where people are present. Below is Marineland’s reopening plan in accordance with the Government of Ontario and the Ministry of Health’s guidelines.
As part of our commitment and shared responsibility for health and safety, we ask that all individuals entering Marineland follow Public Health measures in order to reduce the spread of COVID-19.
Do NOT enter Marineland if:
- You’re ill or experiencing any one of the following symptoms of COVID-19. Symptoms include fever, cough, shortness of breath, runny nose (not related to allergies), sore throat, loss of taste or smell, nausea, vomiting, diarrhea or difficulty swallowing.
- You’ve been exposed to someone who has been diagnosed with or has symptoms of COVID-19.
- You or someone in your household has travelled internationally in the past 14 days.
COVID-19 Safety Measures:
While visiting Marineland we ask that you follow the current Public Health Guidelines that include but are not limited to:
- Practicing physical distancing. Please keep 6ft. between your group and others.
- Washing your hands often for at least 20 seconds with warm soapy water or use alcohol-based hand sanitizer.
- Facial coverings are strongly encouraged to reduce COVID-19 spread. We ask that you bring a mask with you, but disposable masks will be available for purchase at the park.
Your safety is our top priority:
Marineland has always maintained high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. With that foundation, we will introduce new enhancements that adhere to the provincial guidelines and regulations.
Here’s how we plan to be ready for you:
When will Marineland reopen?
Marineland will open its doors to the public on July 29th, 2020.
What are the operating hours of the Park?
Starting July 29th Marineland’s admission gates will be open from 10 am to 4:30 pm. Park will close at 6 pm
Are there limits to the number of visitors allowed into Marineland each day?
Yes. For the safety of our guests and team members, and to comply with mandated social distancing requirements, we must limit the number of guests. Entry to our parks will be on a first-come, first-served basis until we reach our daily reduced on-grounds attendance limit.
What are your safety enhancements at Marineland?
At Marineland the safety of our guests, team members, and wildlife are, and always will be, our highest priority. We are introducing new measures designed to ensure a safe and healthy guest experience. These measures are based on guidance from the ministry of health, along with the Government of Ontario requirements. We will sanitize high-touch areas frequently and add sanitization stations throughout Marineland. We will reinforce appropriate social distancing through signage and ground markings. Touchless thermometers will be used to scan each guest before they enter the park. All Marineland employees will be provided with masks and gloves.
Will face coverings be required?
Marineland staff will be required to wear masks. Following provincial and municipal regulations guests are recommended to wear a mask and we will enforce provincial or municipal regulations requiring mandatory mask wearing, if such a measure is enacted.
Will you take the temperature of guests?
Each guest will have their temperature checked by touchless thermometers.
Will you have hand sanitizer available?
Hand sanitizing stations to be placed in all main areas, including entrance and exit to all food areas and rides and hand sanitizer will be available for use throughout the Park.
Are you using a reservation system?
We will not be using a reservation system at this time. Tickets will be on a first-come first-serve basis. We encourage guests to purchase their tickets online.
Can I purchase admission at the ticket windows when I arrive?
Yes. You will still be able to purchase your tickets at the ticket window onsite. You can also purchase tickets online prior to your visit.
Any changes to Parking?
Parking at Marineland is always free with the purchase of a ticket. Signage at the parking lot entrance will instruct all guests to park a minimum of 6 feet from each car.
What protocols will your employees follow?
Each Marineland employee will be provided with masks and gloves. Isolation of individual team staff will also be enforced. Animal caretakers will also be separated into groups.
Will rides be open?
Our rides will not be open at this time. Opening the rides is determined by the Chief Medical Officer of Health. We are working with the government on a safe reopening plan for the rides and are awaiting their decision, but for now they will remain closed. Please note that the splash pad is open, with the exception of the slides.
Will the Polar Splash be open?
Yes. The Polar Splash will be open for guests to enjoy. The CDC has published that there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, and that proper operation, maintenance, and disinfection should remove or inactivate the virus that causes COVID-19. Staff will monitor the number of guests allowed into the splash pad and social distancing markers and signage will be in place to maintain 6 feet between guests. Staff will also clean the water park area every hour. Please note that the water slides will be temporarily unavailable.
Will Penguin Palace be open?
Yes, the Penguin Palace will be open. Physical distancing markers and signage to maintain 6 feet between guests within the stadium and the palace. Due to COVID-19 restrictions, only 100 people will be admitted at a time.
Will King Waldorf Stadium be opened for the education presentation?
At this time, we will not be offering the education presentation. We will provide updates on offering the education presentation again as soon as possible.
Will the picnic area be open?
Yes. Picnic tables will be separated by a minimum of 12 feet to maintain social distancing. Social distancing circles will be clearly marked for groups/families.
Will the Marineland Express be available?
The in-park train services will be temporarily unavailable at this time. We are working with the government on a safe reopening plan, but for now it will remain closed, until we hear from the Chief Medical Officer of Health on our in park train.
Will washrooms be open?
Yes. Marineland washrooms will be open. Staff will monitor the number of guests allowed into washrooms at one time. Every other washroom stall will be closed for non-use. The washrooms will be cleaned and sanitized every hour. Social distancing markers and signage will be in place to maintain 6 feet between guests.
Will stores be open?
Yes. Our gift shop will be open for guests to enjoy. Entry and exit from the gift shop will be separate and controlled by Marineland staff. Social distancing markers and signage will also be in place to maintain 6 feet between guests. We strongly encourage payments to be paid by credit card and debit. Guests will also not be allowed to try on clothing items.
Will restaurants be open?
Yes. The Hungry Bear will be open for guests to enjoy. The number of guests allowed into the restaurant will be limited and monitored by staff. Social distancing markers and signage will also be in place to maintain 6 feet between guests. We strongly encourage payments to be paid by credit card and debit.
Do you accept cash payments?
We do encourage payment by credit card or debit card, but will continue to accept cash payments.
Will I still be able to rent strollers and Wheelchairs?
Yes. Strollers and wheelchairs will still be available to rent. We strongly encourage payments to be paid by credit card and debit. Strollers and wheelchairs will be thoroughly cleaned and sanitized after each use.
What safety measures are in place to protect the animals?
Some wildlife viewing areas may be open to a limited number of guests at any one time. Guests will be permitted to view the whales and land animals by circling the outdoor display in one direction to ensure social distancing. This will be monitored and enforced by Marineland staff.
Will I be able to feed or touch the animals?
Until further notice, for the safety of our wildlife, no feeding or touching opportunities are available.
Still Have Questions And/Or Concerns?
We recognize that many of these regulations may take some getting used to. We appreciate your partnership and patience as we welcome you back to Marineland.