PLAN YOUR VISIT
ACCESSIBILITY
GUIDELINES
MARINELAND®’s Accessible Features and Services
At Marineland, we are committed to providing a fun and enjoyable experience for all guests, including those with disabilities. We understand that accessibility is important. We hope that the
guide will help you plan your visit and make the most of your time at Marineland.
General Accessibility:
Marineland welcomes all visitors and offers a range of accessible features and services including making wheelchairs available
at no charge and accessible washrooms.
PARKING:
Admission:
Person with disabilities pay $9.95 plus HST and one accompanying family member/support worker receives the same discounted rate
Wheelchair Rentals:
Wheelchairs and strollers are available free of charge. Visit the small, brown building located at the far side of the King Waldorf Stadium (opposite side of admissions area).
Electric Scooters:
Service Animals:
Marineland welcomes trained service animals in all areas of the park.
If we cannot easily identify that an animal is a service animal, we may ask for documentation from a regulated health professional confirming that the person requires the animal for reasons relating to their disability.
Service animals must be on a leash or harness at all times, and for safety reasons, they are not permitted on rides.
If a service animal shows aggressive behavior towards a Marineland® team member or guest, we may ask the guest and service animal to leave the area or the park.
Washrooms:
All washrooms have wheelchair accessible stalls and are located in the following areas: Polar Splash building and the Aquarium building (outer doors at back of building) located next to Admissions entrance.
First Aid:
First Aid Staff are available. Check with a Team Member at Polar Splash for assistance.
Park Emergency/Evacuation:
Restaurants:
Snacks are available for purchase at the Polar Splash Gift Shop. Guests are permitted to bring their own food and beverages into the park. The Hungry Bear Restaurant will not be open during the 2024 season.
Marineland® of Canada Inc.’s Accessible Customer Service Policy, Procedures and Practices have been developed to fulfill the requirements of the
Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.
Policy documents are available upon request by calling 905-356-9565 or by email at marketing@marineland.ca or on-site at our Guest Services Centre.
Marineland® will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Marineland® welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Guests can provide feedback by calling 905-356-9565, by email at marketing@marineland.ca or on our website: www.marineland.ca/about-us/contact-us
Guests who wish to provide feedback on the way Marineland® provides goods, services or facilities to people with disabilities can provide feedback in the following ways:
By calling 905-356-9565, by email at marketing@marineland.ca or on our website: www.marineland.ca/about-us/contact-us
All feedback, including complaints will be handled in the following manner:
Feedback will be directed to the Marketing Department.
Customers can expect to hear back within 10 business days.
Marineland® will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
